Warranty
Value for money, quality assured and customer service lends to our motto: “SOLD BUT NOT FORGOTTEN”
Genuine Spare Parts Support
The Winway Spare Parts Center maintains an extensive inventory covering the vast majority of components across our entire product range—from consumables such as various filters, brake pads, and control cables, to critical core assemblies like engines and transmissions. Typically, commonly used spare parts can be shipped within 24 hours, ensuring your equipment operates with maximum efficiency and minimizing downtime.
While guaranteeing uncompromising quality, our genuine spare parts are offered at a highly competitive price point. Compared to similar products from competitors, the cost of most parts can be reduced by 50% or more, thereby effectively lowering your long-term operating costs.
Professional Assembly and Pre-Delivery Inspection
Proper assembly and pre-delivery inspection are critical to ensuring the long-term, reliable operation of the vehicle. At Winway, we strictly adhere to standardized assembly and inspection protocols within our own workshops. Our experienced technical team ensures that every function and control mechanism undergoes a comprehensive check, and every vehicle undergoes a road test prior to delivery to guarantee optimal performance.
Assembly Instructions:
Fully Assembled Products: These units are fully assembled and tested at the factory prior to shipment. Upon arrival, they are ready for immediate use, or may require only the simple installation of accessories such as rearview mirrors.
Partially Assembled Products (Shipped in Components): These units arrive with 70–80% of the major assembly completed at the factory. Final assembly and initial servicing must be performed by a qualified technician or service professional. Before use, please ensure that all fluid levels, bolts, nuts, and adjustment mechanisms are thoroughly checked.
Break-in Oil Instructions: Partially assembled products are filled with a specialized break-in oil at the factory. The oil must be changed after the first 100 kilometers or 10 hours of operation.
Warranty Process
Fault Reporting: Should an issue arise that falls within the scope of the warranty, please contact us immediately via +8618971600479] or sales@winwaychina.com. Please provide the device serial number, a description of the fault, and any relevant visual documentation (photos/videos).
Fault Verification: Our technical staff will promptly diagnose the root cause of the fault and verify whether it meets the warranty eligibility criteria.
Parts Shipment: Once approved, the necessary replacement parts will be shipped directly to you, with the shipping costs covered by our company. (Note: Records demonstrating adherence to the regular maintenance schedule outlined in the User Manual may serve as supporting evidence for warranty approval.)
The long-term reliability of the equipment depends on proper, routine maintenance. Please ensure that you strictly follow the maintenance schedule outlined in the User Manual to perform regular inspections and upkeep.
WARRANTY TERMS
WINWAY offer 12 MONTHS LIMITED WARRANTY on UTV’s and cover the engine, gearbox and differentials against defects in material or workmanship. This warranty covers the parts and freight cost for replacement of defective parts.
WARRANTY EXCLUSIONS, LIMITATIONS AND REMEDIES
The WINWAY limited warranty excludes any failures that are not caused by “a defect in material or workmanship”. This warranty does not cover accidental damage, “normal wear and tear”, abuse or improper handling. This warranty also does not cover any UTV that has been structurally altered, modified, neglected, “improperly maintained”, or used for purpose other than for which it was manufactured.
In addition, this warranty does not cover physical damage to paint or finish, stress cracks, tearing or puncturing of upholstery material, corrosion, head & brake light globes, brake pads and discs, tyres, drive belts, air filter, oil filter, fuel filter, and all “relevant wear and tear items”